Frequently Asked Questions
Everything you need to know about your pet's favorite gear.
How do I choose the correct size for my dog?
We recommend measuring your dog's girth around the widest part of their chest. Please refer to our detailed size guide on each product page to ensure a secure and comfortable fit.
What is your return and exchange policy?
We offer a 30-day hassle-free return and exchange policy. Items must be in new, unworn condition with original packaging to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Are Joyride Harnesses machine washable?
Yes, our harnesses are machine washable. We recommend using a gentle cycle with cold water and air drying to maintain the integrity of the reflective materials.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.